Shipping Policy
SHIPPING COSTS AND TERMS
USA (Standard Delivery)
In stock items typically leaves our warehouse within 1-3 business days. Business days are Monday-Friday, not including holidays. Custom items vary based on the current production lead-time listed for the item. Some items may ship directly to you from our vendor partners. Shipping estimates do not include transit time.
Everyone at Exporter Medical LLC wants to ensure that your products arrive on time and in good shape. UPS Ground delivery is used for most orders. This requires a physical street address, not a PO Box. Smaller packages may be sent via US Mail.
Most packages are sent using a tracking or delivery confirmation method.
Exporter Medical LLC reserves the right to contact customers about extenuating shipping costs associated with bulky orders that result in higher than normal freight costs which are not covered by the system’s standard calculated freight. The customer will be notified before the order is fulfilled and you will have the opportunity to approve or reject the revised freight. A rejection of the revised freight will result in a cancellation of the order.
Expedited Delivery (please read the following carefully)
If you require your package sooner than standard delivery Exporter Medical LLC offers expedited delivery options.
Our Expedited Delivery service offers the following commitment levels:
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- Three Day Delivery
- Two Day Delivery
- Next Day Delivery
We cannot offer expedited delivery on out-of-stock or drop ship items.
Expedited Delivery cannot be guaranteed outside the contiguous United States. Please contact customer service for additional information.
Alaska and Hawaii customers MUST ship 2 Day at minimum.
Orders shipping to Puerto Rico require extra handling charges. These customers will be called with the adjusted freight change.
Next Day Saturday delivery is extra. Please contact customer service if you need this service and to verify if this is available in your area.
International:
International Shipping (Outside of the USA) including Hawaii, Puerto Rico, Alaska, Canada, Mexico, Central, South America, Europe and Asia.
Simply place any items you wish to purchase in your shopping cart and the items will automatically be transferred into an International Checkout cart. You may pay with international credit cards and bank wire transfers. International Checkout will process your payment securely and guarantee delivery. All international sales are final; no product can be returned for full credit or exchange.
Shipping Fees
Shipping and flat rate shipping posted for Contiguous United States deliveries are not applicable on international orders. Shipping rate is determined by your ship to address and country. At checkout, you will be notified of shipping charges and any customs duties or taxes.
NOTE: Customs duties fees and taxes vary significantly by country and product.
Shipping Restrictions:
At Exporter Medical LLC we strive to maintain a large inventory to ensure quick delivery; however, you can expect an extended delivery date if merchandise ships directly from the manufacturer, if personalization is requested, or if a product is on backorder from the manufacturer. We will do our best to quickly notify you of any shipping delays.
Payment Methods:
International Checkout accepts Visa, MasterCard, American Express, Discover and Bank Wire Transfers.
For more information on your national or international shipping, any duties or taxes questions, please contact Customer Service Hours: 9:00 AM – 5:00 PM Pacific Time USA – Tel: 626-281-6200.